Had an accident?

You need to seek expert advice to get what’s due to you. We can help remove all the hassle and mystery that surrounds the compensation process. We will guide you through each stage, advise you of the next steps and answer any questions you may have along the way.

Expert Advice

Getting a satisfactory resolution of your accident claim may require expertise and professional legal help – we are always here to help.

Insurance Claims

We ensure the value the motor engineer places on your car is fair. We fight to maximize your value. We won't just accept the first offer to make you go away.

Personal Injury

We arrange for a medical report to be prepared detailing your injuries and ensure you receive maximum compensation as soon as possible.

Peace of mind

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints which is available by email (info@cargocar.co.uk). We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows: Visit www.legalombudsman.org.uk/cmc Call 0300 555 0333 between 8.30am to 5.30pm. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes. For minicom call 0300 555 1777 Email cmc@legalombudsman.org.uk Legal Ombudsman PO Box 6804, Wolverhampton, WV1 9WG Do not send original documents to the Legal Ombudsman. They will scan any documents you send to make computer copies and then destroy the originals.